Return and Refund Policy

Returns

At Vulkan Store, we want you to absolutely love the fit and feel of your Gi. If, for any reason, you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for an exchange or refund. To be eligible for a return, please ensure that the item meets the following criteria:

• The item must be unused and in the same condition in which you received it.
• It must be clean and free from any signs of wear.
• The item must not have been washed.
• It should be in its original packaging.
• Please note that shipping costs will not be refunded.

Non-returnable items include:

• Gift cards.
• Products made from lycra (e.g., fight shorts, compression shorts, rashguards, etc.) due to hygiene concerns.
• CDs and DVDs that have been opened.
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase.

In certain situations, only partial refunds may be granted, such as for books with obvious signs of use or items returned more than 30 days after delivery.

Refunds

Once we receive and inspect your return, we will send you an email to confirm the receipt and notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or original method of payment, usually within 7 business days.

Late or Missing Refunds

If you haven't received your refund, please follow these steps:

• Check your bank account for verification.
• Contact your credit card company, as it may take some time before your refund is officially posted (typically 3-4 business days).
• Contact your bank, as there is often processing time before a refund is posted.

If you've completed these steps and still haven't received your refund, please contact us at support@vulkanstore.com.

Sale Items

Only regular priced items are eligible for refunds. Sale items are excluded. However, a store credit may be applied to your account if you're returning a sale item.

Exchanges

If you need to exchange your product for a different size or model, please email us at support@vulkanstore.com or call/text us at (844) 777-0778 so we can arrange the exchange. We offer free exchanges to ensure you get the right product for your needs.

To ensure we can assist you better with the correct sizes based on your measurements and body type, we encourage you to contact Vulkan before returning your product.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser, and they will be notified regarding any return/exchange.

Returning Your Product

To return your product, please mail it to:

Please note the following important information:

• Shipping Costs: You are responsible for covering the shipping costs for any returned item. Shipping costs are non-refundable. We can assist you in generating the return shipping label, and the associated cost will be automatically deducted from your refund credit.
• Refund Eligibility: When eligible for a refund, the cost of return shipping will be subtracted from your refund. The refund will only be issued after we have received the returned product.
• Processing Time: The time it takes for your exchanged product to reach you may vary depending on your location.
• Shipping Recommendations: If you are shipping an item valued over $65, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee the receipt of your returned item and are not responsible for items that are lost or damaged during transit.

If you have any questions or need further assistance, please do not hesitate to contact us.

Please note that this policy is applicable ONLY to Retail Clients.

Pre-Order Policy

Some selected items may be available for pre-order when out of stock. These products are offered at a discounted price in exchange for a longer wait time.

Pre-order items typically ship within 10–15 business days, though delays may occur due to production or shipping conditions. Orders containing both in-stock and pre-order items will be shipped together once all items are available.

If you need to cancel a pre-order, please contact us as soon as possible so we can check the status and assist you accordingly. Once shipped, pre-orders follow our standard return policy.